melbet mobile Terms and Conditions

1.1 Scope of Terms

These terms apply to all services offered by melbet mobile — including the website, mobile app (Android and iOS), and any new services launched in the future. If a specific promotional offer has its own terms, those terms apply alongside these general terms.

2.1 Accuracy of Information

The name, date of birth, mobile number, and all other details provided at registration must be completely accurate and genuine. If false or incorrect information is provided, melbet mobile reserves the right to hold funds without verification or close the account.

2.2 Identity Verification (KYC)

Before processing a withdrawal or for high-value transactions, melbet mobile may request the user's identity documents (National ID or passport) and other supporting documents. The relevant transaction may remain on hold until the required documents are submitted.

3.1 Account Security

If your login details are accessed by an unauthorised person, or if you notice unusual activity on your account, contact customer support immediately. melbet mobile is not liable for losses resulting from unauthorised access.

3.2 Multiple Accounts Prohibited

If the same person or members of the same household create more than one account, this may be flagged as bonus abuse. In such cases, melbet mobile reserves the right to suspend accounts, cancel bonuses, and confiscate balances.

4.1 Deposit Methods and Limits

The minimum deposit amount is ৳100. Accepted methods are: bKash, Nagad, Rocket, and bank transfer (e.g. Dutch-Bangla Bank, BRAC Bank, Sonali Bank). There is no set maximum deposit limit, though identity verification may be required for large amounts.

4.2 Withdrawal Methods and Timeframes

The minimum withdrawal amount is ৳1,000. The same methods used for deposits apply to withdrawals: bKash, Nagad, Rocket, and bank transfer. Withdrawal requests are generally processed within 10 to 45 minutes. However, processing may take longer if identity verification is incomplete or additional checks are required.

4.3 Third-Party Payments

Transactions must be made using a payment method registered in the user's own name. Deposits or withdrawals through another person's account are strictly prohibited. If this rule is violated, melbet mobile reserves the right to cancel the transaction and investigate the account.

5.1 Welcome Bonus

A 100% bonus is available on the first deposit, up to a maximum of ৳10,000. For example, a deposit of ৳1,000 adds a bonus of ৳1,000, bringing the total balance to ৳2,000. To make this bonus withdrawable, a 25x wagering requirement must be met — meaning ৳1,000 × 25 = ৳25,000 in bets must be placed. The bonus amount is not cash — it becomes withdrawable only after the wagering requirement is fulfilled.

5.2 General Bonus Terms

• Bonuses may only be used on eligible games or betting markets — the list of eligible games for a specific bonus is shown on the relevant offer page.
• If the deposit amount is withdrawn before the wagering requirement is met, the bonus may be cancelled.
• A user may not claim a specific bonus more than once, unless the offer terms state otherwise.
• If bonus abuse is detected (multiple accounts, abusive betting patterns), the bonus and any associated winnings will be cancelled.

5.3 Other Promotional Offers

Weekly rewards, slot tournaments, cricket season special offers, birthday gifts, and referral bonuses each have their own terms. The terms for each offer are published separately and apply in addition to these general terms.

6.1 Betting Rules

Each betting market has its own rules. If a match is cancelled or an event does not take place at the scheduled time, the bet may be declared void and the stake returned. melbet mobile reserves the right to cancel bets placed at erroneous odds caused by a technical error.

6.2 Game Results

All game results are determined by a Random Number Generator (RNG) or through a live dealer. If you have a complaint about a game result, contact customer support — data from every session is stored and can be verified if needed.

6.3 Prohibited Activities

Users may not use automated software, bots, or artificial techniques to gain an advantage. If unfair advantage-taking or collusion is proven, the associated winnings will be cancelled and the account will be closed.

7.1 Self-Exclusion and Limit Setting

Users may set their own daily, weekly, or monthly deposit limits. There is also an option to temporarily or permanently suspend an account. These services are available by contacting customer support.

7.2 Protection of Minors

This platform is strictly prohibited for anyone under the age of 21. Parents and guardians are requested to ensure that children and teenagers cannot access melbet mobile accounts.

8.1 Use of Information

Information provided at registration is used for service operations, identity verification, fraud prevention, and fulfilling legal obligations where required. Personal information is not sold to third parties.

10.1 Limit of Loss

In the case of financial loss caused by a technical error, melbet mobile's maximum liability is limited to the amount deposited in that specific transaction. The platform is not responsible for losses resulting from the user's own negligence or security failures.

10.2 Third-Party Services

Game providers (such as Pragmatic Play, PG Soft, JILI, Evolution, and others) maintain their own service standards and rules. melbet mobile is not directly liable for any issues arising from third-party services.

11.1 Funds After Account Closure

If an account is closed due to a rule violation, the bonus balance and associated winnings may be cancelled. However, verified real deposits will be returned, unless investigation reveals evidence of fraud.

12.1 How to Submit a Complaint

Complaints must be submitted in writing by email. The complaint should include account details, the date of the incident, and a full description. The customer support team will generally respond within business days.

12.2 Final Decision

If a dispute remains unresolved after all stages of discussion, the decision of melbet mobile will be considered final. These terms are governed by the laws of a specific jurisdiction and disputes will be resolved accordingly.

13.1 Email Support

Write to us at our email address for support: [email protected]

13.2 Live Chat

Instant support is available via live chat from any page on the site. Our support representatives respond in both Bengali and English.