melbet mobile Privacy Policy
This document clearly explains how your personal information is collected, what it is used for, and how it is kept secure.
This Privacy Policy ("Policy") explains our practices regarding the collection, processing, storage, and disclosure of personal information of users ("you", "your") of the melbet mobile platform ("Site", "Service"). By opening an account on melbet mobile or continuing to use the Site, you agree to the terms of this Policy. This Policy should be read alongside our Terms and Conditions, as both documents complement each other.
Definitions and Applicability
The key terms used in this Policy are clarified below so there is no ambiguity in understanding the content of the Policy.
1.1 Personal Information
"Personal information" means any information that can directly or indirectly identify a person. This includes — full name, date of birth, mobile number, email address, national identity card details, and financial transaction records.
1.2 Processing
"Processing" means any operation carried out on personal information — collection, recording, organisation, storage, adaptation, retrieval, use, disclosure, or deletion.
1.3 Scope of Applicability
This Policy applies to all persons who visit the melbet mobile website, register an account, or use any of its services. Users must be 21 years of age or older to use the platform.
What Information We Collect
melbet mobile collects various types of information to provide its services properly. This information falls into two main categories.
2.1 Information You Provide Directly
Information you provide yourself during account registration, verification, or use of services:
- Full name and date of birth
- Mobile number and email address
- National ID (NID) or passport number (for identity verification)
- bKash, Nagad, Rocket, or bank account details (for deposits and withdrawals)
- Chosen username and password
2.2 Automatically Collected Information
Information collected automatically while you use the Site:
- IP address and device type (Android, iOS, or desktop)
- Browser type and operating system
- Time spent on the Site and list of pages visited
- Session data via cookies and similar tracking technologies
- Betting activity and transaction history
2.3 Information Received from Third Parties
In some cases we may receive information from identity verification agencies or payment processing partners. This information is used solely to ensure account security and prevent fraud.
Purpose of Using Information
melbet mobile uses collected information only for specific and legitimate purposes. Those purposes are set out in detail below:
3.1 Providing and Operating Services
- Account registration, verification, and management
- Processing deposits and withdrawals
- Managing betting and gaming activity
- Providing technical support and customer service
3.2 Security and Fraud Prevention
- Detecting and preventing unauthorised access to accounts
- Preventing money laundering and financial fraud
- Applying SSL encryption and other security protocols
3.3 Compliance with Legal Obligations
We retain and use information to the extent necessary to comply with applicable laws, regulations, or court orders.
3.4 Service Improvement
Information is used to analyse user experience and improve the functionality and design of the Site. No individual user is identified in this analysis.
3.5 Implementing the Responsible Gaming Policy
We monitor user betting behaviour to operate responsible gaming tools effectively. If a concerning pattern is observed in a user's activity, we may take supportive action.
Information Sharing and Disclosure
melbet mobile does not sell your personal information to third parties. However, sharing information may be necessary in certain specific situations:
4.1 Service Partners
We work with trusted partners for payment processing (bKash, Nagad, Rocket, and bank transfers), identity verification, and technical infrastructure management. These partners receive only the information needed to carry out their specific tasks and are bound by confidentiality obligations.
4.2 Legal Obligations
Information may be disclosed in response to a court order, a lawful request from a government authority, or a legal investigation. In such cases we provide only the information requested — nothing more.
4.3 Business Transfers
In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such circumstances the terms of this Privacy Policy will continue to apply and users will be notified in advance.
4.4 International Data Transfers
Information may be processed in various countries depending on our server infrastructure requirements. Wherever information is processed, we maintain the protection standards described in this Policy.
Cookies and Tracking Technologies
melbet mobile uses cookies and similar technologies to operate the website properly and to improve the user experience.
5.1 Essential Cookies
These cookies are essential for the core functionality of the Site — such as keeping your login session active, verifying security, and saving form data. Disabling these cookies will prevent the Site from working correctly.
5.2 Analytical Cookies
We collect information about which pages are visited most, how much time users spend, and where issues arise — and use this to improve the Site. This information is used for statistical analysis and is not used to identify individual users.
5.3 Cookie Controls
You have the right to accept or reject cookies by changing your browser settings. However, disabling essential cookies may prevent some services from working correctly.
Data Security Measures
melbet mobile has implemented multiple layers of technical and organisational measures to ensure the security of your personal and financial information.
6.1 Technical Security
- SSL (Secure Socket Layer) encryption: all communication between the website and users is encrypted
- Data storage encryption: stored information is kept in encrypted form
- Firewall and intrusion detection systems are active
- Regular security audits and vulnerability testing
6.2 Organisational Security
- Only authorised staff may access personal information
- Staff receive regular training on data protection
- Confidentiality agreements are in place with third-party partners
6.3 Acknowledgement of Limitations
Despite our best efforts, we cannot guarantee that data transmission over the internet is completely secure. No method of cybersecurity is 100% free from flaws. We therefore ask you to always use a strong password and keep your account details safe.
Data Retention Period
melbet mobile retains user information for a defined period. The service requirements and legal obligations are taken into account when determining this period.
7.1 Active Accounts
All information necessary to provide the service will be retained for as long as your account remains active.
7.2 Closed or Inactive Accounts
Even after an account is closed, necessary information is retained for a defined period for the purposes of meeting legal obligations, resolving disputes, and preventing fraud.
7.3 Transaction Records
Records of all financial transactions (deposits, withdrawals, betting history) may be retained for an extended period in accordance with applicable law.
User Rights
As a user of melbet mobile, you have certain important rights over your own personal information.
8.1 Right to Access Information
You may request at any time to know what information we hold about you. We are obliged to provide this within a reasonable timeframe.
8.2 Right to Correct Information
You have the right to request correction of any inaccurate information. Some details can be updated directly in your account settings; for others, you will need to contact our customer service team.
8.3 Right to Delete Information
In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations or legitimate interests.
8.4 Right to Object to Processing
You have the right to object to marketing communications or non-essential data processing. We will act promptly upon receiving such a request.
8.5 How to Exercise Your Rights
To exercise any of the rights described above, contact our customer service team directly. We generally respond to each request within 30 business days. For more information, see our FAQ page.
Protection of Minors
All services on melbet mobile are for persons aged 21 or over only. We do not knowingly collect information from anyone under the age of 21.
We verify age at the time of account registration. If a user is found to have registered with false information, their account will be closed immediately and all collected information will be deleted.
If you believe that a minor is using our platform, please notify our customer service team immediately.
Policy Changes and Updates
We may revise this Privacy Policy from time to time. Changes may arise due to a change in the scope of services, the use of new technology, or legal requirements.
10.1 Notification of Changes
For significant changes, we will notify you in advance by email or a notice on the Site. For minor changes, only the revised date on this page will be updated.
10.2 Continued Use After Changes
Continuing to use the Site after a Policy change will be taken as your agreement to the updated Policy. We therefore recommend that you visit this page regularly.
10.3 Previous Versions
We can provide previous versions upon request. Please contact our customer service team for such requests.
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. melbet mobile provides support in Bengali and English via live chat and email, 24 hours a day, 7 days a week.
We take every complaint or request seriously and aim to resolve it as quickly as possible. For more information about our platform, read the About Us page.
Email: [email protected]
Live Chat: Click the chat icon on any page of the Site — active 24/7